Terms & Conditions


Term and Condition


In these Terms and Conditions, the following expressions shall have the following meanings save   where the context otherwise requires:

1.1.  "Agreed Pick-Up Point" the selected spot for You to be gotten by UK Airport Rides as set out in the Details.

1.2.  "Agreed Time" the selected date and time for You to be gotten by the UK Airport Rides as set out in the Details.

1.3.  "Booking" the booking of a Minicab affected through this Website for undertaking Trips. Bookings can be made for single Trips, return Trips or split Trips.

1.4.  "Card" the credit, debit or charge card You use when making the Booking.

1.5.  "Cash" the payment You make for the Fare to the UK Airport Rides and/or its driver.

1.6.  "Card Costs" are the charges due to the credit card companies used by You to pay for the Trip.

1.7.  "Details" the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses and Your Personal Data.

1.8.  "Fare" the fee paid by You for the Quote You accept.

1.9.  "Goods" any goods carried in a vehicle which are booked via this Website.

1.10.               "Trip" the journey You wish to make from the pick-up address to the drop-off address provided by You.

1.11.               "Particular Requirements" any specific requirements You may have relating to disabled facilities, the gender of the driver or otherwise.

1.12.               "Passenger" any passenger carried in a Minicab which is booked via this Website.

1.13.               "Personal Data" the details which You provide regarding Your physical and email addresses, telephone number and Card details

1.14.               "Quote" a fixed price quote that You receive via the Website for the Trip.

1.15.               "Terms" these terms and conditions between UK Airport Rides and You.

1.16.               "You" means the person who enters Details.

1.17.               "Minicab" is a Private Hire Vehicle made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.

1.18.               The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.


2.     Insurance:


2.1.  Neither UK Airport Rides nor the Driver is responsible to you for or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is your exclusive responsibility to have such Goods insured regarding such damage or loss.

3.     Booking:


3.1.  It is Your responsibility to ensure That Your Details and Trip are correct and accurate by providing, but not limited to; selecting a vehicle suitable for your luggage requirements, a valid postcode, correct date and time for the journeys to take place, correct customer name, correct and valid email address and correct and valid telephone number. If the Trip details are inaccurate and invalid or no postcode is provided or an; incorrect; date, time, customer name, email address, telephone number provided you may incur additional charges and may not be for a refund.

3.2.  For any lost property in the car, they can call the office and collect it. If any customer wants it delivered, they will have to pay the delivery charge to the driver.


4.     Cancellation, Amendment & Refund:


4.1.  Booking with UK Airport Rides can be cancelled or client can make an amendment twelve hours ahead in agreed time.

4.2.  Any amendments or cancellations of journeys must be reported to our customers services. 

4.3.  UK Airport Rides is not responsible for consequences if client make changes or cancellations directly with our drivers.

4.4.  UK Airport Rides will put every effort to accommodate booking amendments with in twelve hours. 

4.5.  Clause 3.4 for clients good will gesture but we cannot guarantee so it is client's responsibility to inform us twelve hours prior to pick up time.

4.6.  In the event of a Booking cancellation or no show by a Driver, you must contact UK Airport Rides within 7 days to issue your refund.

4.7.  If you provide inaccurate details including an invalid or missing; postcode, customer name, email address, telephone number, you will not be entitled any refund and may incur additional charges from the Driver to complete the Trip.

4.8.  If the luggage doesn’t feet in the vehicle’s boot then it will be considered as a customer’s mistake. Hence the customer will not be entitled to any refund.

4.9.  Should your flight be cancelled and you are on a journey at a later time, you can always let us know their fore we can continue to keep your booking on hold. there’s no charge for this. If your flight is cancelled and you are certainly not travelling any longer and need to cancel your booking, in this case, we will impose a fee £10.00 for a single trip booking and £15.00 for a return journey booking.

4.10.               If you cancel the booking within 12 hours of journey time there will be no refund.

4.11.               If you cancel the journey before 12 hour of the journey time there will be a deduction of 15% of the total booking fare and remaining will be refunded in 7 business days.

4.12.               In the event that you are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at the Driver discretion to treat your non-availability as a cancellation, and you will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance. Where the Driver decides to wait more than 15 minutes from the Agreed Time then you may be subject to additional charges by the Driver in respect of any additional waiting time and/or parking charges and will make such payment directly to the Driver.

4.13.               On airport pick up wait time is 45 min after the flight land, if the customer did not show up, the booking is cancelled as customer cancelled and you are not entitled to any refund. But if the customer asked the driver to wait for more after 45 min there is a waiting charge of 5 pounds for each 15 min.









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